Internet Returns

Online Returns & Exchanges Policy

At Casa Raul Western Wear, your satisfaction is important to us! We understand that sometimes a purchase may not work out as expected, and we're happy to assist with eligible returns and exchanges.

Please review our return and exchange guidelines below to ensure a smooth process.

30-Day Return & Exchange Policy

We accept eligible returns and exchanges on online purchases within 30 days of the date your package was delivered.

To qualify for a return or exchange, merchandise must meet the following conditions:

• Items must be brand new, unworn, unused, and unwashed.

• All original tags, packaging, and accessories must be included.

• Merchandise must not have been altered, modified, or damaged in any way.

• Items must be returned in their original, resalable condition.

Items that do not meet these requirements will not be eligible for a refund or exchange.

Cowboy Boots & Footwear Returns

We understand how important it is to find the perfect fit, especially when purchasing cowboy boots online.

Boots may be returned or exchanged only if they are in brand-new condition, with clean, unscratched, and unworn soles.

Important: When trying on boots, please walk only on carpeted surfaces until you are certain they fit correctly.

Boots showing signs of wear, including scratches, scuffs, dirt, or damage to the soles, will not be accepted for return or exchange.

Custom-Shaped Hats – Final Sale

All hats that have been shaped or customized are considered FINAL SALE.

Because these hats have been personalized to your specifications, they cannot be returned or exchanged.

Return Shipping Costs

Return shipping costs depend on the reason for your return.

If We Made an Error:

If you received an incorrect or defective item, Casa Raul Western Wear will provide a prepaid domestic return shipping label at no additional charge.

Please contact us so we can assist you and provide the necessary return instructions.

If You Are Returning an Item for Another Reason:

If you are returning an item due to sizing, personal preference, or any reason unrelated to an error on our part, you are responsible for all return shipping costs.

• Original shipping charges are nonrefundable.

• We do not reimburse return shipping expenses.

• Prepaid return labels are provided only when the return is due to an error on our part.

Exchanges

We are happy to assist with exchanges on eligible merchandise, subject to product availability.

• Customers are responsible for shipping the original item back to us unless the exchange is due to our error.

• Your first exchange will be shipped back to you at no additional shipping charge.

• If additional exchanges are requested, the customer will be responsible for the shipping costs.

Please include a note with your return specifying the item, size, or style you would like in exchange.

All exchanges are subject to merchandise availability.

Afterpay & Klarna Purchases

Orders placed using Afterpay or Klarna are eligible for returns and exchanges in accordance with our standard online return policy.

• Approved refunds will be processed through the original payment method.

• If an item from your order is unavailable, a refund will be issued for that specific item.

• Customers wishing to purchase an alternative or similar item not included in their original order must place a new order.

• Exchanges are available on eligible merchandise, subject to availability.

Refund processing and adjustments to payment installments are subject to Afterpay's or Klarna's procedures.

Refund Information

Once your return has been received and inspected, we will determine whether it meets our return requirements.

Approved refunds will be issued based on the original purchase price paid, excluding any nonrefundable shipping charges.

Please note:

• Refunds will be issued to the original payment method.

• Merchandise returned in unacceptable condition will not be refunded.

• If you would like an ineligible item returned to you, you must pay the shipping costs to have it sent back.

• Unclaimed, ineligible merchandise may be donated.

• Depending on your financial institution, please allow up to 1–2 billing cycles for your refund to appear on your statement.

How to Return or Exchange an Online Purchase

To help us process your return or exchange as quickly as possible, please follow these instructions:

1. Complete the Return Form: A return and exchange information sheet is included with your order. Please complete it and include it in your return package.

2. Include Your Order Information: Include a copy of your packing slip or receipt so we can identify your purchase and process your refund or exchange correctly.

3. Specify Exchange Details: If requesting an exchange, clearly indicate the replacement item, size, or style you would like.

4. Package Your Merchandise Carefully: Place your items in a protective shipping box, poly mailer, or other appropriate packaging to prevent damage during transit.

5. Ship Your Return: You may use the shipping carrier of your choice. We strongly recommend selecting a service that provides tracking.

Important Packaging Reminder:

DO NOT attach shipping labels directly to merchandise, shoe boxes, boot boxes, or manufacturer packaging.

All original packaging must be protected inside a separate shipping container. Damage to original product packaging may affect your return eligibility.

Keep Your Tracking Number!

We are not responsible for packages lost during return shipping and cannot issue refunds for merchandise we do not receive.

Where to Send Your Return

Casa Raul Western Wear
Attn: Website Returns & Exchanges Department
5719 San Dario

Laredo TX 78041

Online Purchases vs. In-Store Purchases

Please note that our online and in-store return policies are different.

Online Purchases:

Eligible merchandise purchased through our website may be returned or exchanged within 30 days of delivery, subject to the conditions outlined above.

In-Store Purchases:

Merchandise purchased at either Casa Raul Western Wear retail location must be returned to a physical store for an eligible exchange.

• Exchanges are permitted within 30 days of purchase.

• Merchandise must be in new, unused condition.

• Final sale merchandise is not eligible for exchange.

• In-store purchases are not eligible for refunds. Exchanges only.

Certain exclusions and exceptions may apply.

Questions About Your Return?

Our team is happy to help! If you have questions regarding your online purchase, return eligibility, or exchange options, please contact Casa Raul Western Wear before shipping your merchandise back.

Thank you for shopping with Casa Raul Western Wear — a Laredo tradition since 1947!